Concept
Bespoke software development is by definition the only way to achieve the highest possible degree of technology
adaptation to a company's inner workings. Such enterprise, however, is extremely risky for a number of reasons:
being able to gather/define the right business requirements, completing projects on schedule and keeping the development
costs within budget limits. Maintenance and further development are also key issues in achieving a reasonable ROI from a bespoke system.
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On the other hand, off-the-shelf applications, which are ready to use, reliable and cost effective always come short of
flexibility as a company grows or develops specific business processes. This is why we came up with a solution that
unites the best of both worlds: reliability and affordability of an off-the-shelf software and perfect business adaptability of a bespoke solution.
Our software is a web based solution hosted on our servers (although on premises configuration is also possible) meaning it is constantly updated,
protected and backed up. The fact that it is entirely web based means it is accessible from any internet connected device and can also be easily
integrated with other systems present in the client's business.
One of our key competencies is building sophisticated commission calculation engines for complex scenarios with multiple commission overrides
even across a number of organizations. In such situations we work on a contract level - our clients give us contract drafts and we make sure
that commission output will fully comply with legal agreements. We also outsource the process of monthly commission reconciliation taking on
the responsibility of verifying settlements and claims with product providers.
Our dedicated team of professionals will provide all the necessary consulting and development work to adapt the solution to a client's business process,
including integration with other systems. We also provide ongoing data import/export services for atypical situations requiring help from IT professionals.
Customisation
Every organisation is different. The way business procedures and practices are managed and performed diverges significantly.
There are different manners of satisfying end customer's needs and solving their problems.
Therefore the sales, service and administration teams have modus operandi specific to their organization.
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In order to gain a competitive edge every company tries to come up with a fresh approach to its business and attract more customers.
Using generic software may harm such efforts and limit its efficiency.
We believe that in order to be successful software must perfectly fit a company's business culture and processes.
A well-crafted application should embrace all activities that can be optimized by technology use.
On the other hand software should also be as simple, intuitive and easy to use as possible.
Generic applications may create usability chaos with too many options, screens and fields that are rarely used.
Company's business practices may be poorly reflected in the software in turn causing employees to use workarounds to achieve their goals.
The way some functionalities are accessed or performed is counter-intuitive.
Tower software provides a number of ready to use modules like sales management, crm, fact finds, diaries and others.
These modules are highly customized by our team mainly from 2 perspectives: data and business processes.
Each company decides what data they want to store and how it will be used.
This in turn affects how the various screens will appear, how the data entry process will work (e.g. what can be filled automatically,
from what source and at what stage) and what the reporting modules will show.
From the business process perspective we analyse how a company works from a procedural point of view and how we can reflect this through the use of work flows in our software. We figure out how business processes span across various divisions, companies, branches and what the responsibilities of each business unit are.
Reliability
In a constantly changing financial business landscape, where events like the 2008 global crisis or introduction of strict legal regulations can sweep
away entire segments of an industry, the reliability is a key factor in choosing the right business partners. That's why we provide source code escrow
solutions for our most demanding clients. If we ever go out of business such clients will be able to takeover and continue to develop our software
effectively eliminating the risk of disrupting their business.
Security
In a world where IT technology affects every aspect of our life and information proliferation can be limitless, data security can not be underestimated.
This is why Tower was built with security in mind on every stage of development. Apart from technological mechanism like cryptography, Tower enforces
best practices in terms of data access control, rights management, monitoring & logging following industry standards like STRIDE threat model.
Hive Software as organisation is ISO 27001:2013 Information Security certified, meaning the Company implements strict security policies in all aspects of its business.
Business Practices
Encouraging transparent and fair practices has always been the core of Hive Software's business philosophy.
Putting client's interests above all is the foundation of a healthy market environment.
This is why we never try to limit the freedom of choice. Should any of our clients one day decide that there is a solution more suitable to their particular needs, both as a whole or for a subset of its activities, we always help them move to a different application.
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Our contracts guarantee a minimum amount of consulting and development hours necessary to migrate data and business process models to alternative software.
We also recognize the fact that in a heterogeneous software market various players have different areas of competency. Therefore we readily cooperate with other software providers in order to build a software infrastructure that best satisfies client's needs.
How we work
In order to deliver well-tailored software our work takes many consulting and development work hours - we want to get a feel of
the business culture of an organisation and gain an in-depth understanding of how it works and how it intends to gain a competitive edge.
This also means a strong commitment on the client's part is indispensable.
Only then an extensive set of business requirements can be crafted and the implementation work begins.
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The deployment of Tower can be gradual, depending on a business's priorities and needs.
Some modules will be launched only after careful customization.
Others might be customized on the go especially if the business process they are going to manage is a new one or is undergoing a reengineering effort.
There will also be cases where a module must be developed from scratch to address a client's needs appropriately.
As the market and company's activities evolve, Tower software must reflect all business changes in order to fulfil its mission.
Work with our clients never really ends. In order to deliver the highest possible ROI we constantly perform development and adaptation work.
